PS-601 · Professional · 1 day · 08:30-16:00
Customer Service & Professionalism
For: Everyone working in clients' homes or premises
You will be able to
- Present yourself and behave professionally in a client's home or site
- Communicate clearly, take instructions and handle complaints
- Respect privacy, keys, valuables and house rules
- Report breakages and incidents honestly and fast
Schedule
Day 1: Present yourself and behave professionally in a client's home or site
- 08:30 Welcome, safety briefing and kit
- 09:00 Demonstration and theory
- 10:30 Tea
- 10:45 Practical 1 (supervised)
- 12:30 Lunch
- 13:15 Practical 2 and coaching
- 15:00 Observed assessment + theory check
- 15:45 Feedback and certificates
At least 60% of every day is hands-on practice on real surfaces, garments and equipment.
Kit you keep
- Professional conduct card
- Client communication scripts
- Incident and breakage report pad
- Name badge
Assessment
Every course has an observed practical assessment (you must show you can do it) and a short theory check (80% to pass). Results are recorded by a Molecules facilitator; you can re-take a failed section once at no charge.
Accreditation
Molecules Academy courses are short, practical, non-accredited courses with a Molecules certificate of competence/attendance. Where a course is aligned to a QCTO occupational skills programme or unit standard it is delivered with, or credit-mapped by, an accredited skills development provider partner; Molecules does not issue SETA/QCTO credits itself until accreditation is granted.