Refund and shipping policy
Molecules · effective 9 October 2026
This policy covers how we fulfil orders, delivery (shipping) times and charges, cancellations, returns and refunds for orders placed on https://molecules.co.za. It forms part of our terms and conditions.
Who you are buying from
- Supplier (legal entity): Health Brands SA (Pty) Ltd
- Brand: Molecules (a brand of Health Brands SA (Pty) Ltd)
- Registration number: 2017/056995/07
- VAT number: 4720291865
- Director: Tshepo Mokitimi
- Email: info@healthbrands.co.za · WhatsApp/telephone: +27 82 868 7762
- Website: https://molecules.co.za
- Supply area: Nationwide supply — delivery within 24 hours in major metros (estimated)
- Address for service of legal documents: see section 1 of our terms and conditions
How we fulfil your order
We use a hybrid model. Every product page and the checkout show the estimated delivery date before you pay.
- Our own stock: held at our Gauteng premises and packed by us. Paid by 11:00 on a working day, it is dispatched the same day.
- Supplier-held stock (for example workwear and clothing from our supplier partner Amrod, and other suppliers' items): ordered from the supplier after you pay. The supplier's live stock is checked when you add an item and again at checkout, so we only take payment for items that are available. Our own courier collects from the supplier's Gauteng warehouse on the day of the order (paid by 11:00) or the next working day.
- Branded and made-to-order items are produced after you approve a digital proof, so they take longer (see below).
Shipping
Nationwide supply, fast delivery
- Gauteng metro (Tshwane, Johannesburg, Ekurhuleni, Midrand): orders paid by 11:00 on a working day are picked from our own stock or collected from our supplier the same day and delivered by our own courier, Hazchem On The Go, within an estimated 24 hours. Orders paid after 11:00 are delivered within an estimated 24-48 hours.
- Major metros (Cape Town, Durban, Gqeberha, East London, Bloemfontein): estimated next-business-day delivery after dispatch on in-stock items paid by 11:00 on weekdays.
- Other areas: an estimated 1-5 business days.
- Maximum for in-stock, unbranded items in Gauteng and the major metros: 96 hours (4 business days) from payment; if we cannot meet it, you may cancel for a full refund.
- Free delivery on orders of R2,500 or more (incl. VAT); otherwise a flat R250. Free collection is also available by arrangement.
All delivery dates are estimates. Low-stock, back-ordered, branded and made-to-order items, supplier-sourced items, public holidays and remote areas take longer. Your estimated delivery date is shown per item and at checkout before you pay.
Delivery times
| Area | Estimated delivery (in-stock, unbranded items) | Maximum |
|---|---|---|
| Gauteng metro (Tshwane, Johannesburg, Ekurhuleni, Midrand) | Paid by 11:00: within about 24 hours. Paid after 11:00: 24-48 hours. | 96 hours (4 business days) |
| Major metros (Cape Town, Durban, Gqeberha, East London, Bloemfontein) | Next business day after dispatch (about 24-48 hours after payment) | 96 hours (4 business days) |
| Regional towns | 1-2 business days after dispatch | 5 business days |
| Outlying and rural areas | 2-5 business days after dispatch | 7 business days |
| Branded and made-to-order items | 3-5 business days after you approve the proof, plus the delivery time above | Confirmed in writing with your proof |
Times are counted from payment confirmation on working days (Monday to Friday, excluding public holidays). If we cannot deliver within the maximum shown, or by the date shown at checkout, we will tell you before it passes and you may cancel for a full refund (CPA section 19).
Delivery charges
Free courier delivery on orders of R2,500.00 or more (incl VAT). Orders below this pay a flat R250.00 (incl VAT) anywhere in South Africa. Bulky items over 25 kg are quoted separately. The charge is shown at checkout before you pay.
How we calculate your delivery date
- Orders paid by 11:00 on a working day are collected from our supplier (or picked from our own stock) the same day; orders paid after 11:00 are handled on the next working day.
- Gauteng deliveries are made by our own group courier, Hazchem On The Go. Orders outside Gauteng go by overnight courier with a tracking (waybill) number, which we email to you on dispatch.
- Stock: the estimate for each item uses our own stock or our supplier's live stock. Low-stock items allow one extra working day; out-of-stock items cannot be ordered online unless a back-order date is shown.
- Weekends and public holidays are not working days.
Collection
Collection is free, by arrangement, from our Gauteng collection point during business hours on working days. Choose “Collect” at checkout and pick a time; we email you when your order is ready, with the collection details for your booking.
Receiving your order
Please check the parcel on delivery and report damage or short delivery within 48 hours.
Refunds, returns and cancellations
Cancelling an order
You may cancel a paid order for unbranded goods at any time before it is dispatched, for a full refund: email info@healthbrands.co.za or WhatsApp +27 82 868 7762 with your order number. Branded and made-to-order goods can be cancelled for a full refund until you approve the proof. If we cannot supply an item after you have paid (for example our supplier sells out), we offer you an alternative or a full refund, at your choice.
Change of mind (unbranded goods)
Email info@healthbrands.co.za within 7 days of delivery, quoting your order number. Return the goods unused, in their original packaging. We refund the full purchase price within 30 days of receiving the goods (ECTA section 44). The direct cost of returning the goods is yours.
Defective goods
Within six months of delivery, defective goods may be returned for repair, replacement or a refund, at your choice (CPA section 56). We arrange and pay for the return courier.
Wrong or damaged deliveries
Please check your parcel on delivery and tell us within 48 hours if anything is damaged, missing or wrong. We will replace or refund at our cost.
Branded and made-to-order goods
These cannot be returned for change of mind because they are made to your specification (ECTA section 42). If we made an error against your approved proof, or the goods are defective, we will reprint, replace or refund.
Refunds
Card and instant-EFT payments are refunded through Paystack to the original payment method. Manual EFT payments are refunded by EFT to the account they came from. We process approved refunds within 30 days (usually much sooner); your bank may take a few further working days to show a card refund.
How to return goods
Contact us first at info@healthbrands.co.za or WhatsApp +27 82 868 7762 with your order number and the reason. We reply within one working day with a returns number and the return address, or we book the courier when the return is at our cost.